Terms and Conditions

About us

Our duvets are manufactured on our alpaca farm in the KZN Midlands. We treat our animals with great care and watch over them while they grow their fleece. We treat them gently when shearing each year to gather the fleece for your duvet. Afterwards they enjoy the warmth of the sun without getting to hot and love to roll in the sand.

Ordering

You can place your order in any one of the following ways;
Submitting your order through this website
Telephone: 082 896 0276

Custom Orders

Need a custom size Luxury Alpaca Duvet? Please contact us with your requirements and we will provide you with a quote. Email sales@serenaalpacas.co.za or call 082 896 0276

Shipping & Delivery

Most of our duvets are made to order and usually take 10 to 15 days working days to manufacture and deliver. If your order is in stock, it will arrive on your doorstep within 7 working days. This may seem a little slow but it is definitely worth it!

Warranty

Serena Alpacas Luxury Duvets offers a 5 year limited manufacturing warranty against materials and workmanship. We stand behind our product’s superior quality and finishing in bringing you long-lasting luxury and comfort.

Returns & Replacements

If for any reason you are unsatisfied with your purchase please return it to us undamaged and unused within 30 days for a full refund. Shipping costs will not be refunded unless there is a product or manufacturing fault.

International Shipping

If you are an international customer then we would love to ship our duvets to your doorstep. Please email us at sales@serenaalpacas.co.za for a shipping quote.

Privacy & Security

When you register or place an order with us, we ask for information such as your name, e-mail address and telephone number. The information is necessary to process your request or order and will not be given out to any 3rd parties. If for any reason, you are unsure about the personal and account information we are holding in your name, please email us info@serenaalpacas.co.za